The reasons behind companies frustration when hiring an e-learning system

The reasons behind companies frustration when hiring an e-learning system

As employees or employers, we are aware that the usage of e-learning or online learning systems is a trend that is planning on last, evolve and grow aside the companies. It is good to say most of the time the e-learning systems or platforms are an essential part of the modern companies, not just for training purposes, but also for reporting and other tasks that might be useful to improve the daily tasks of your work team.

However, this doesn’t necessarily mean that any e-learning system will be applicable for our company. If we hire an e-learning platform just because it has an accessible price, it possibly is going to bring more problems than the ones we are planning to solve with this new option. Choosing the wrong e-learning system is easier than everyone thinks, as with the overload we have of current platforms and LMSs and more to come in the market, is simple to confuse the options they offer, even more if they offer more options than needed. Before thinking in choosing an e-learning system, is necessary that we define which are the expectations we have and why do we want to hire an e-learning system, so we don’t choose the wrong one.

Nevertheless, for the companies that already have their expectations clear, we have also found some other factors that can create frustrations among them when they already have an e-learning system.

One of the most common reasons is to hire a system that is too complicated. Mostly, we tend to confuse that a system that has a lot of features is a better system. However, a system that is difficult to handle is going to take away valuable time that we need to spent trying to learn or teach how it needs to be handled than using it to improve in the company’s processes. Even if an e-learning software has what we are looking for, if it’s difficult to handle it, never will be the best option that companies decide to buy.

Another important factor to talk about, is a system that doesn’t allow the companies to customize as they’d like. If a system is to rigid and doesn’t allow the companies to adapt the system to their style and needs, or they offer it at an additional price, it’s going to be a platform that eventually, as more needs and requests of the company appear on the growing process, will be replaced by another system that provides the needed services for a better price.

As we don’t have to be extremists, a platform that needs a lot of customization is either a good indicator. This is a sign that this platform still might be in building or in a growing process or that is not mature enough for the purposes you’re looking for. In the same line, a platform requiring a lot of customization, also might mean a bigger investment of money.

Most of the companies that hire an e-learning software, think about optimization of processes and tasks, and by the time it is hired the scheduling or visualization on how the company will work with this new system will start as well. That is why the delays on the delivery dates is one of the factors that more affects the companies, as the providers are not just delaying their work, but also the workflow of a company that already counted on them.

When software providers or developers promise more than they can accomplish, this becomes also a long term problem. Regardless if they promise more features than they can develop, or promise delivery dates before they can actually deliver, the hiring company eventually will get tired of waiting and paying without seeing results or receiving what they have paid for.

Other of the common issues that get company frustrated and make them think they hired a bad service is the bad IT support. Learning how to use a new system that might not be as intuitive as we think gets more frustrating when something that is not working correctly is found, and the appropriate support is not provided by the supplier. That makes a hiring company doubt about the reliability of the software they have just acquired and consider to change to another provider who offers a better support and quicker solutions.

Poor training quality is one of the reasons that make companies desist of buying certain e- learning software. Most of the trainings or the demos provided to the potential clients are offered in the trial version, meaning that a client has not paid in full for the product. When companies receive a not satisfactory training, for example with someone that seems that does not know what he is training about, or some non-expected errors are exposed during the training sessions, they also start thinking about hiring another more trusty and more worthy to avoid this kind of experiences, as this also plays with a company’s available time.