The reasons behind companies frustration when hiring an LMS

Customers, employers, and employees are conscious about how vital the E-learning is in today’s corporate world.

We could say that implementing an LMS (Learning Management System) is indispensable for modern organizations, not only for training purposes but for internal communication and people engagement.

However, this doesn’t necessarily mean that any e-learning system will be a good fit for our company.

If we hire an e-learning platform just because it has an accessible price, it possibly is going to bring more problems than solutions.

It is easy to make a bad decision choosing the wrong LMS, and with the overload of current platforms and more to come, it is simple to get overwhelmed, overall, when they offer more options than needed. Before thinking about choosing an LMS, we must define which are the expectations we have and why do we want to hire an e-learning platform.

However, companies who already have purchased an LMS, and have defined clear goals, face some significant challenges, like people engagement, maintenance costs, usability, and accessibility.

What if you invest a lot of $$ in a robust platform that no one will use?.
How is the relationship with the provider of the platform after purchasing their service?.

What kind of support will you get from them?.

When you hire an LMS, you also engage with the company that provides the service, and so many companies fail in choosing the right LMS just because they chose the wrong company.

Frustration will not come during the hiring process, at that stage, you are just talking to salespeople, the nice guys that make it easy for you to buy their service, the people who make you feel that everything is possible, and all included in your package!

But then you pass the ball to your HR department or the team within your company who will put the content and set up the platform for your employees and clients to start.

At that point, communication with your provider begins to change; the platform starts to show some “bugs,” and people are not engaged with the new system.

But the worst part is that you have signed a multi-year contract, so you got to be patient and try to solve the problems as long as they come.
Although free trials are an excellent starting point, I would suggest focussing on the quality of the service is a must.

Implementing E-learning in your company is critical for the business strategy, make sure the people behind your system is highly qualified to offer technical and administrative support, make sure they are proactive and organized, so you feel that your provider is working hand-in-hand with you.

Finally, the platform is crucial in the process, so, make sure your LMS has the features you need, is customizable and can adapt to your present and future needs, is accessible using various devices, and is friendly enough, so your people enjoy spending time in in the system.

The impact of E-learning in companies growth

If we want to talk about the impact E-learning is having in the growing process of the companies, we need also to talk about the growing that E-learning is having itself.

In 1996, after the Internet boom, the big minds, company managers and educators start creating the concept of e-learning or teaching through electronic sources and then, in 1997 WCT (Web Course Tools) is born as the first LMS for generic usage in different educational institutions. In 2002 Moodle shows up in scene with its first version and, at the same time, SCORM format is used to define structured pedagogical objects that allow sharing content between different platforms and educational tools, and it has been evolving from there to massive courses to electronic ink to make easier the reading experience for users.

As the e-learning platforms evolved, the interest of the companies, and not only those in the educational field, but also companies stablished in other work areas, such as customer service and video games, start growing as they saw an opportunity to improve and evolve with them as well.

For companies, the usage of a good and efficient e-learning platforms started being reflected in an amount of benefits: the relation cost-benefit, as using an online training system reduces a lot of costs associated with traditional learning in a class room, learning material and trips, plus students being attached to schedules to receive the training. The traditional training methods, to update and play materials is expensive and takes a lot of time. Online training platforms allow you to update important text packages and lesson plans quickly and easily and, as they stay online, also save on printing costs.

Performance and productivity improvements: Employees need opportunities to grow, online training helps make catching up with new processes much easier and faster, since traditional teaching methods consume too much valuable time that could have been used in different tasks. The use of the systems in which employee training is managed means access at any time, even from home or during leisure time at work, which guarantees that learning does not create conflict with more important or urgent tasks. Another advantage is that it allows the employee to review the information when necessary.

Convenience and flexibility: e-learning is related to eliminating limits, and one of the greatest advantages of this method is that it allows users to access courses online from anywhere with an Internet connection, removing obstacles such as coordinating the place and time which is one of the factors that most hinder employee training. Gathering a team in one place at the same time is never simple or efficient and e-learning helps management and the team of employees perform important updates or trainings in the stipulated time each time the requirements change.

Feedback and access to information: With an e-learning platform, learning materials are stored online, which allows employees to have access to the information at any time in case they need to answer a question or a difficult situation. Similarly, online comments can be obtained in real time during a course, and since everything is connected, administrators can also have a detailed analysis of the performance of each employee in the courses and make an individual and more personalized follow-up, helping so to save time in the development of manual evaluations since everything is in the system and the authors of the course only need to load the correct answers and the system will automatically generate the qualification and the results of the evaluation.

In summary and to conclude, we can determine that electronic learning systems contribute to the growth of companies in a large percentage, as they help to save time in the actions that traditional training takes, so in reality the cost in training is less and more staff can be hired and trained in less time, which contributes not only with the growing of the company in amount of employees, but also in the quality of the hired personnel.

How E-learning helps to optimize training employees costs

If we stop to investigate, most of the sites will give us at least 6 good reasons or examples on how the E-learning platforms or methods helps our company to safe costs with a good e learning system so, next, we will present our top of reasons on how the electronic learning systems help optimizing training costs:

1. Lower travel costs:

It’s really complicated and time consuming to use in-person classrooms, as they required both, trainer and trainees to go to a determined location to receive a training. Now, let’s think about the companies with vendors located all over the world that have to pay travel and accommodations as long as the trip lasts for some specific training. With an e-learning platform, the geographical location becomes irrelevant, as anyone can access from any corner of the world with an internet connection.

2. Minimize lost productivity:

Classroom trainings requires people out of the office or their workplace which might mean impact in the business’ productivity. Also, it’s a lot of time consuming moving the employees from one place to another, when this time could have been spent in other important tasks. Now, if a company had to train a full work team, how much would be the cost per hour for each one of your employees? With an e-learning platform this wouldn’t be an issue as the companies could train the employees in their own workstation and get the results of the test of all the students at the same time.

3. No venue costs:

In-room trainings, as its name indicates, implicates a separate space for training a company’s team, which usually is an issue for small businesses which doesn’t count with the facilities to train people, usually end up in the rent of a place for this purpose which is very expensive, depending on the time and amount of people the company has to train. With an e-learning platform or system, employees can be trained inside the company’s facilities, or even in home or in their free time.

4. Lower Instructor costs:

Let’s say the truth: trainers and facilitators need to be trained as well and this costs time and money. Also, is necessary to pay for their time and knowledge and, in some cases, depending on the company, is necessary to pay more than one for training employees. With a e-learning platform, the training schedules and time is basically in hands of the employees, which saves a lot of time and budget for a trainer.

5. Reduced material costs:

One of the most tedious things to think about when we talk about traditional training are the materials needed to deploy said training as text books, or get the text book copied, plus make the employees expend money and time buying notebooks and pens and hoping they can catch as much information needed. The real problem shows up when the company has restrictions about having paper or notes in the workstations, as it happens in most of the call centers as they need to keep safe the customer information. Moving to an e-learning system will save time and money in textbooks or print outs, and also make it easier for the employee to access important information easier and provide a better service and improve on their performance.

6. Real-time tracking:

At first sight, this doesn’t look like it could help save money to the company. However, if we stop to think in all the time that consumes to have a trainer check each exam or test and put a score on them, and then have a track for each score, and them get the media and manually count who is passing and who is not, we can easily spot the benefit and time saving it would be to have an e-learning platform that takes care of getting the results immediately after the exam finished, and get the reports done once everybody has ended.

7. Printing costs:

Even though this topic was slightly mentioned before, we’d like to take a deeper look in it. Having information printed with educational information it’s, in long term, a waste of time and money in materials. All of us are aware that nowadays company, the information gets updated quicker than expected, which makes that having printed information becomes an obsolete way of providing information to the employees, as it will be necessary to re print the same information with the new updates over and over again, without counting with the risk of not having all the updated information needed; and it represents loses for the company, and also how damaging it is for the environment. With an e-learning platform as part of the company, all the updates can be replaced online, and as the information stays online, employees can access it at any time without recurring to old paper sheets.